Refunds & cancellations

You pay for an order when you place it. If we can’t make it, or it doesn’t reach you, you get your money back — in most cases automatically, without asking.

Cancelling an order

• Before the kitchen accepts it you can cancel from your order page, free of charge. You get a full refund.
• After the kitchen accepts it the food is already being cooked, so cancelling is done by our support team. Contact us and we’ll decide a full or partial refund depending on how far the order had got.
• An order that isn’t paid for within a few minutes of placing it is cancelled automatically. Nothing is charged.

When you get a refund automatically

• The biryani point turns the order down, or doesn’t respond to it in time.
• You cancel before the kitchen accepts the order.
• A payment reaches us after the order was already cancelled, or you were charged twice.
• A delivery can’t be completed.

These are always full refunds.

When you can ask for one

If your order arrived very late, or something was wrong with the food, tell us from your order page (“Something wrong?”) or through the contact page, as soon as you can. Our team reviews every complaint and may refund the order in full or in part.

How long it takes

Refunds go back to the way you paid — the same UPI account, card or bank account. We start the refund the moment it’s decided; your bank then usually takes 5–7 working days to show it, often less for UPI. Your order page shows when a refund has been issued.

Cash paid at the counter is refunded in cash at the same point.

Tips

A tip goes entirely to your delivery partner and is separate from the order. It is refunded only if it was charged in error.

Questions

Write to [support email address] or call [support phone number] (11:00 to 23:00 IST, every day) with your order number.